Notice: Update to Policy Wording

In effort to more clearly and accurately portray our terms and policies we have updated the wording in our Terms sections which includes information on Care of Your New Collar, Returns and Exchanges, and Processing and Shipping information.   We have also included new sections on Photography and Privacy.  These polices are found on our website under the Terms tab. For retailers please view the Wholesale Pet Supplies section on our website for updated wording on wholesale policies.   Thank you for your attention to these policies as we try to better serve you.

As always, happy days and wagging tails to all!

CARE OF YOUR NEW COLLAR

Our collars are designer, prong-set rhinestone collars and need to be cared for as you would your own fine jewelry.  These collars are not recommended for overactive pets. As the stones are prong-set, it is best to let your pet wear them on outings and quiet time at home. We do send extra replacement stones with the collar and it is not difficult to replace a stone.   Collars should be cleaned by gently scrubbing with warm water and a light cleaning detergent, such as Woolite, using a soft brush and should be air dried.

SIZING

We do not size like other manufacturers.  Do not use the size off of any other collar to choose your size for our collars.   Our measurements are based off of actual snug neck sizes in inches.  Please be sure to view our Sizing  Chart Tab at the top of our website page for instructions on measuring and use our Sizing Chart to choose the correct size for your pet.

RETURNS AND EXCHANGES

Returns for refunds are allowed for defects in workmanship only.  You must contact us within 24 hours of receiving your collar if there is a defect.  Returns for defects in workmanship can be refunded or exchanged.   An exchange will be for the original collar ordered, no substitutions are accepted.

We only exchange for sizing errors.  Please be sure to follow measuring instructions carefully and choose your collar size according to our sizing chart.  Exchanges must be in new condition and all claims must be made within 14 days of receipt of merchandise.  Returned merchandise will be accepted only with a prior authorization and will be accessed a 20% restocking fee.  Buyer is responsible for additional shipping. We do not do substitutions on collars sent for exchange.  You are exchanging for the same design of collar you originally ordered. Exchanges are mailed after we receive the return collar and additional fees are paid.

If you are exchanging due to sizing error and are getting a larger size than originally ordered, you are responsible for the difference in cost between the sizes. This must also be paid before we ship out your exchange. If you are going to a smaller size, the price difference will be adjusted out of the restocking and additional shipping before you are charged for them.

Exception:  If we custom make a collar for you that is not on our website, we do not exchange or refund.

CANCELLATIONS

Any amendments or cancellations to an order must be submitted via email before your order has been processed. We will do our best to assist you with any amendments.

PROCESSING TIME

Your item is actually made by hand after we receive your order.  Orders placed by 5 pm CST are processed the following day.  Orders placed after 5 pm CST roll over to the next processing day.  Allow 1-3 business days for us to hand make your order.  For larger orders, please allow 2 weeks to make them.  Allow another 3 to 5 business days shipping time for your order to arrive at your location in the USA with longer shipping time for international orders (7-21 business days).

If you need to rush your production time you have the option to rush your order.  The Rush Order option expedites the production process, reducing the number days we take to print and get your order ready for shipment.  Rush orders are ready for shipment in 2, and sometimes 1, business days!  We wish we could do it even faster, but remember they are custom, hand crafted collars so they take time to make!

SHIPPING

We ship via US Mail (USPS) with tracking confirmation.  Standard shipping rates for 9 items or less are $8.00 for addresses within the United States and $16.95 for International shipping.

PHOTOGRAPHY

We do our best to ensure we accurately portray the product to you.  Every reasonable effort has been made to accurately reflect actual colors however due to variances between monitors, colors cannot be guaranteed. On occasions, there may be minor differences between the product’s appearance in the photograph and the item delivered.

Other variations may occur between the photograph and the product due to changes in collar design or style of charm.  We do our best to update our photographs but as our collars are made custom to order, we sometimes do not have pictures of a collar in the immediate time period following changes.  Please be sure to read product descriptions and contact us if you have any questions.

PRIVACY

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

If you share a picture of your pet with us you authorize the use of the picture on our website as well as all of our social media sites such as our blog site, Facebook and Twitter and other selling platforms such as Amazon, Etsy, and EBay.

WHOLESALERS

Please be aware of our wholesale policies as they may vary from our standard policies.

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Hollywood Pets

20150913_132824_20150913140813083We’re starting a new tradition here at Rhinestone Dog Collars! We’ll be celebrating our amazing customers each month by honoring one of them as the Hollywood Pet of the month! We appreciate and love all of our furry friends and want to share their beauty!

Every month, we’ll choose one (or more) of our fabulous customers to put in film and serve as our Hollywood Pet of the month.  We’ll feature them on our Facebook page, on our Twitter, and they’ll be placed in the gallery on our website!

Want your fur baby to be a Hollywood Pet?   Send us a picture of them sparkling in their collar from Rhinestone Dog Collars!

Our Hollywood Pet for the month of September is the beautiful Bella!  Bella is a 7 year old Great Dane who lives in Southern Utah.  Great Danes are said to be large and noble and are often referred to as gentle giants.  Bella looks sweet and gentle, and very noble in her sparkling green collar!  Her human loves the Angel in Emeralds collar and says, ”  I can’t stop looking at it!”  We can’t stop looking at Bella!  Welcome to Hollywood Pets!

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SEPTEMBER 2015

BELLA

     While we’ve already introduced you to our friend Lott-E, we also want to be sure she’s recognized as a Hollywood Pet!  We introduced Lott-E on our Facebook page earlier this month before Hollywood Pets was an official project.  Without further ado, here she is again! Lott-E is a standard Poodle who shines in her sparkling collars!

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September 2015

Lott-E

Happy days and wagging tails to all!

#addsparkletoeverypetslife

Choices! Choices! Choices!

Our Lil Bit O Velvet Sparkle gives you lots of room to design your own collar!  These 3/8″ plush velvet collars have always came in your choice of colors – you’ve been able to pick everything from velvet color to stone color!  Now, we’ve made it even easier to let us know what you want!

We’re happy to bring you our rhinestone, velvet, and nylon color charts!

Oh, the choices!

Lil Bit O Velvet Sparkle

Lil Bit O Velvet Sparkle found at Rhinestone Dog Collars.net

Choices Choices Choices

Rhinestone Dog Collars Does Custom Collars!

Like the style of a certain collar but want it done in different colors?  We do custom collars!

We can do custom requests from an already listed collar, or even build a collar to fit what you are wanting.  If we already have a collar similar to what you want but you would like it done in different color stones, different color of velvet or nylon, just check the Custom Request box and it will open a box for you to type in your request.  (see photos)

Want something you’re not seeing on our site?  Use the Contact Us tab at the top of the website page to send us an email about what you want.  We’ll work with you to build a collar that will perfectly suit your fur baby!

Happy days and wagging tails to all!

#addsparkletoeverypetslife

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